Refund Policy

At Hot-Kick.com, we offer a 7-day return policy. This means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in its original condition, unworn, unused, and free from any damage. All original tags must still be attached, and the item must be returned in its original packaging. You must also provide proof of purchase, such as your order confirmation or receipt.

How to Start a Return

To initiate a return, please contact us at contact@hot-kick.com within 7 days of receiving your order. Once your request has been reviewed and approved, we will provide you with detailed return instructions.

Approved returns should be sent to the following address:

Hot-Kick.com Returns
5 Allée Irène Joliot Curie
Grand-Couronne, 76530
France

Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding returns or refunds, you can contact us at contact@hot-kick.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at contact@hot-kick.com so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

Certain products are not eligible for return. These include items that have been worn, used, or damaged after delivery, products intended for single use, personalized or custom-made items where applicable, gift cards, and items purchased during final sale or clearance promotions.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

The quickest way to exchange an item is to return the original item after receiving return approval and place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without providing any reason.

To qualify, the item must be returned in its original condition, unused, with all original tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund before it appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at contact@hot-kick.com.